Shipping policy
At Frontier Scale, our priority is to ensure your industrial scales and weighing equipment are delivered quickly, safely, and reliably.
ORDER PROCESSING & TOTAL DELIVERY TIMES
Order Fulfillment
FrontierScale operates as an authorized distributor. To ensure genuine equipment, full manufacturer warranties, and efficient delivery, all orders are fulfilled and shipped directly from our certified manufacturer partners. This ensures you receive authentic, warrantied equipment with proper quality control.
Processing Time
Orders typically take 3–5 business days to process, package, and prepare for shipment.
Transit Time
Standard delivery transit time is usually 7–10 business days after the order ships.
Total Estimated Delivery Window
Most customers should expect a total delivery timeframe of approximately:
10–15 business days
(from order date to delivery)
Delivery times may vary depending on product availability, freight carrier schedules, weather, or remote delivery locations.
Tracking Information
Once your order ships, we will send tracking details to the email address on file.
If you do not receive tracking information within 7 business days, please contact:
SHIPPING COSTS & SERVICE AREA
Shipping Rates
Shipping costs are automatically calculated at checkout based on:
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Item size and weight
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Delivery address
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Residential vs. commercial location
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Freight class (if applicable)
Where We Ship
We currently ship to the contiguous United States (lower 48 states).
At this time, we do not ship to:
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Alaska
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Hawaii
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U.S. territories
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International destinations
Expedited Shipping
Expedited or rush delivery may be available for certain products.
Please contact sales@frontierscale.com before ordering to confirm availability and pricing.
FREIGHT (LTL) SHIPMENTS — IMPORTANT INFORMATION
Many FrontierScale products—including floor scales, pallet jack scales, platform scales, and other large or heavy equipment—ship via Less-Than-Truckload (LTL) freight.
To ensure a smooth delivery, please review the following expectations:
1. Delivery Appointment Required
The freight carrier will call the phone number provided at checkout to schedule your delivery.
A scheduled appointment is required before delivery can occur.
2. Curb-Side Delivery
All LTL shipments include curb-side delivery only.
Carriers do not move freight inside your building or onto your property.
3. Unloading Responsibility
You are responsible for unloading the shipment from the truck.
For safety, customers may need equipment such as:
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Forklift
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Pallet jack
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Skid steer
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Loading dock
4. Lift-Gate Service
Lift-gate service is not included by default.
If you require a lift-gate, please request this prior to checkout so it can be added for an additional cost.
DELAYS & ORDER CANCELLATIONS
Delays
If a delay occurs due to manufacturer backlog, carrier schedule, or weather, we will notify you promptly with an updated estimate.
Cancellations
Orders can only be cancelled before the item has shipped.
Once an order is in transit, it follows our Refund & Returns Policy, and freight charges or restocking fees may apply.
LOST OR DAMAGED SHIPMENTS
To protect your purchase and ensure a successful claim with the freight carrier, please follow the required protocol:
1. Inspect Your Shipment
Upon delivery, inspect the exterior packaging and the item itself before signing the delivery receipt.
2. Note Any Damage
If there is visible damage, it must be clearly noted on the Bill of Lading or delivery receipt.
3. Report Damage Promptly
Notify FrontierScale of the issue within 48 hours of delivery:
Please include:
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Photos of the damage
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Photos of the packaging and pallet
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A copy of the delivery receipt showing noted damage
4. Concealed Damage
If damage is discovered after delivery:
Customers may still report concealed damage once identified, provided it is communicated promptly.
This ensures fairness and compliance with Google Merchant Center standards.
For full details, please refer to our Refund & Returns Policy, which explains your responsibilities when receiving freight shipments.