Refund policy

At Frontier Scale, we supply high-quality industrial scales, weighing systems, and related equipment from trusted manufacturers. Because each manufacturer has strict policies for returns, warranties, and claims, our return and refund procedures must follow those requirements.
Our goal is to provide a fair, transparent, and compliant return process for all customers.

1. RETURN WINDOW 

We offer a 30-day return window starting from the day your item is delivered.
Returns cannot be accepted after 30 calendar days from the delivery date.

2. HOW TO INITIATE A RETURN

To request a return, please contact us at sales@frontierscale.com with:

  • Your order number

  • The item you wish to return

  • Reason for return

  • Photos of the item (if applicable)

We will issue a Return Merchandise Authorization (RMA) number and provide the correct return address.
Returns without an RMA cannot be accepted.

3. ELIGIBILITY FOR RETURNS

To qualify for a return, products must be:

  • Unused and uninstalled

  • Not calibrated, powered on, or operated

  • In original packaging with all components, parts, accessories, and manuals included

  • Free of wear, marks, damage, or signs of installation

Items that have been used, installed, calibrated, modified, or operated are not eligible for return due to manufacturer restrictions.

A receipt or proof of purchase is required.

4. RESTOCKING FEES 

Many of our manufacturers charge restocking fees for returned equipment.
To stay compliant with their requirements, all approved returns are subject to a manufacturer-mandated restocking fee.

Restocking Fee Structure:

  • Standard equipment: 20%

  • Large/LTL equipment: 20–30% depending on manufacturer policies

We clearly disclose this before purchase and during the return authorization process.
Restocking fees do not apply if FrontierScale shipped an incorrect item.

5. RETURN SHIPPING COSTS

Customers are responsible for return shipping unless Frontier Scale made an error.

  • Standard returns must be shipped using a traceable method.

  • Large items requiring LTL freight must be returned using a freight carrier.

  • Customers are responsible for freight return costs.

We recommend purchasing insurance for all high-value items.

6. NON-RETURNABLE ITEMS 

The following items cannot be returned. These designations also appear on the applicable product pages:

  • Custom-built or special-order scales

  • Items labeled “Final Sale”

  • Calibration weights and consumables

  • Spare parts, replacement components, and accessories

  • Hazardous materials or flammable components

  • Gift cards or clearance items

7. DAMAGED OR DEFECTIVE ITEMS (FREIGHT FAIRNESS CLAUSE INCLUDED)

To comply with freight carrier requirements, please follow the steps below for large shipments:

Inspect Upon Delivery

Inspect the shipment when it arrives. If visible damage exists:

  • Note the damage directly on the Bill of Lading or delivery receipt

  • Take photos before the carrier leaves

Report Visible Damage

Please report visible damage to sales@frontierscale.com within 48 hours.

Concealed Damage 

If damage is not visible at delivery:

Customers may still file a claim once the concealed damage is discovered, provided it is reported promptly.

This ensures compliance with GMC fairness requirements while protecting your freight claim eligibility.

8. REFUNDS

Once your return is received and inspected:

  • You will be notified whether the refund is approved

  • Approved refunds are issued to your original payment method

  • Original shipping charges and applicable restocking fees are deducted from the refund

Please allow up to 10 business days for the refund to post to your account.

9. CONTACT FRONTIER SCALE

Frontier Scale
Industrial scales and weighing systems built for accuracy, durability, and commercial performance.

📞 (720) 213-8845
📧 sales@frontierscale.com
📍 6010 S Willow Way, Greenwood Village, CO 80111
Mon–Fri, 9 AM – 5 PM MST